Who This Policy Applies To
The AI in Psychology Summit is a professional CPD event. Tickets and on-demand access to the Event recordings ("Recordings Access") are sold on a business-to-business basis to those purchasing for purposes relating to their trade, business or profession, including continuing professional development and professional training. You will be asked to confirm this at checkout.
This policy covers two different purchases, and the terms are not the same for both. Tickets to the live event are covered immediately below. Recordings Access, bought after the Event has taken place, is covered in its own section further down.
Tickets to the Live Event
More than 30 days before the Event
You may cancel your booking and receive a refund of the ticket price less a 25% administration charge. The 25% reflects the staff time, payment-processor fees, and operational commitments tied to your booking from the point of purchase.
30 days or less before the Event
No refund will be issued. You will retain full access to the session recordings via the attendee portal for 7 days from the date the recordings are published — or for 90 days if you purchased the extended recording access add-on at checkout — so your ticket keeps its full value as on-demand CPD.
Non-attendance
If you hold a valid ticket but do not attend the Event on the day, no refund will be issued. You will still receive access to session recordings via the attendee portal.
Ticket Transfers
This section applies to tickets for the live event only. Recordings Access cannot be transferred, see below.
You may transfer your ticket to a colleague free of charge up to 48 hours before the Event begins. Transfers are self-service: sign in to the attendee portal, open My Ticket, select Transfer ticket, and enter your colleague's full name and email address. They will receive their own access link automatically. The transfer moves all entitlements (live attendance, the CPD certificate, and your recording access, including the extended 90-day access add-on if purchased) to the new ticket holder; the original ticket holder loses access. Transfers close 48 hours before the Event begins; if you need to transfer after that point, please email info@aipsychology.co.uk.
The transfer right gives your ticket continued value even after the 30-day refund cut-off, provided you can find a colleague to take your place.
Recordings Access
Recordings Access is digital content, delivered through the attendee portal as soon as your payment clears.
Before access is given
If you have paid but access has not yet been made available to you, email info@aipsychology.co.uk and we will cancel the purchase and refund you in full.
Once access has been given
No refund is available. At checkout you are asked to confirm that you want access straight away and that you understand you lose any right to cancel once access has been given. Because the content is delivered immediately and in full, we cannot take it back.
This does not affect your legal rights where the recordings are faulty, materially incomplete, or not as described. If something is wrong with them, tell us and we will fix it or refund you.
If the recordings do not work
Email info@aipsychology.co.uk and give us a chance to put it right. If we cannot give you working access within a reasonable period, you may request a full refund.
Transfers
Recordings Access is personal to you and cannot be transferred to a colleague. If you need access for more than one person, email info@aipsychology.co.uk and we will arrange it.
Access periods
Your access period is stated at the point of purchase and runs from the date your access begins. Access ending at the close of that period is not grounds for a refund.
If We Cancel or Postpone the Event
Cancellation by us
If we cancel the Event for any reason, including circumstances beyond our reasonable control (e.g. third-party platform failure, force majeure), you will receive a full refund regardless of when the cancellation occurs. The limitation of liability in Section 11 of our Terms and Conditions caps damages but does not extinguish this refund right.
Postponement
If we postpone the Event to a new date, your ticket will remain valid for the rescheduled date. If you are unable to attend the rescheduled date, you may request a full refund within 14 days of being notified of the new date.
Changes to the Programme
We reserve the right to make reasonable changes to the Event programme, including changes to speakers, session topics, or timings. Such changes do not constitute grounds for a refund, provided the Event remains substantially as described.
How to Request a Refund
To request a refund, please email info@aipsychology.co.uk with:
- Your name
- The email address used for your booking
- Your reason for cancellation (optional, but helpful)
We will acknowledge your request within 2 working days. Approved refunds will be processed within 14 days to the original payment method (via Stripe).
Contact
For all refund and cancellation queries: info@aipsychology.co.uk